VALORE Solutions

We identify and analyze stakeholders that can influence an organization’s objectives, operations, or initiatives. We study their interests, relationships, and influence to understand how the environment works and where stakeholder engagement efforts should be focused. The solution identifies strategic counterparts, anticipates tensions, and guides dialogue, coordination, and agreement-building.

We design and implement measurement frameworks to monitor customer experience and service performance. We integrate indicators of satisfaction, recommendation, effort, and retention with analysis of the factors explaining their evolution. This perspective enables comparison across segments, channels, and service locations, identification of gaps, and establishment of improvement priorities, using consistent criteria to evaluate progress over time.

We assess brand health by integrating three perspectives: the functional performance customers experience, the reputation the brand builds among its audiences, and its strategic position relative to competitors. We connect these dimensions with awareness, consideration, and preference to identify strengths, risks, and opportunities. The analysis defines which attributes should be strengthened and where to focus positioning, communication, and experience decisions.

We identify, quantify, and support opportunities for profitability and growth in the payments business. We integrate analysis of economic and contractual terms with transactional performance, customer and merchant behavior, and market opportunities. We turn this perspective into prioritized initiatives, business cases, and action plans, with support and evaluation of results according to the project’s scope.